Articles from Pedro Soto
Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management, and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Together with the Americas consulting and sales team Pedro helps Service Delivery organizations that use ServiceNow leverage the power of their entire Intelligence Platform. This requires the expertise to implement Performance Analytics, Virtual Agent and Predictive Intelligence which employ Artificial Intelligence and Machine Learning. These 3 layers of solution work together to support Process Optimization for ServiceNow clients.
by Pedro Soto | Apr 22, 2021 | Performance Management, ServiceNow Performance Analytics
Learn how Raymond James is starting the journey to leverage the power of Now Intelligence to reduce costs and improve user experience. And find out everything about the key concepts that will help you tap into the power of Virtual Agent, Artificial Intelligence, and... by Pedro Soto | Nov 16, 2020 | ServiceNow Performance Analytics
Does your PA environment feel cluttered? Are you concerned about the data quality of your PA content? Do you want to spend less time on creating high-quality content? The solution sought by PA Admins, ServiceNow Platform Owners, Admins, and Developers is finally here!... by Pedro Soto | Oct 14, 2020 | ServiceNow Performance Analytics
Before selecting the best partner to help leverage the greatest possible value out of Performance Analytics, it’s important for you to understand how most users think of traditional reporting and Performance Analytics. Performance Analytics is just reporting and... by Pedro Soto | Oct 7, 2020 | ServiceNow Performance Analytics
It’s Tuesday morning, and after grabbing a cup of coffee, you settle down to go through your inbox scanning for high priority items that may have arrived overnight. You work hard to be a trusted advisor to your clients for their ServiceNow investment and build... 
