Articles from Pedro Soto

Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management, and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Together with the Americas consulting and sales team Pedro helps Service Delivery organizations that use ServiceNow leverage the power of their entire Intelligence Platform. This requires the expertise to implement Performance Analytics, Virtual Agent and Predictive Intelligence which employ Artificial Intelligence and Machine Learning. These 3 layers of solution work together to support Process Optimization for ServiceNow clients.