Westbury.
The Performance Analytics Accelerators
Getting beyond reporting with personalized, actionable intelligence
Westbury.
The Performance Analytics Accelerators
Getting beyond reporting with personalized, actionable intelligence
Westbury ServiceNow® Performance Analytics implementation methodology
ServiceNow® PA allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.
By using the Westbury PA implementation methodology and KPI Composer, including the out-of-the-box Westbury Enterprise Framework, PA implementation projects will have shorter throughput time and be of higher quality.
Five core principles to leverage ServiceNow® Performance Analytics
1. Process improvement
From the design of KPI trees with KPI Composer, to the design of dashboards employing PA’s forecasting algorithms, to the training provided we aim to develop a comprehensive program of tools and a mindset on the part of your team that leverages PA for process improvement.
2. Alignment
To align the personas and activities of an IT organization around business goals requires a solid functional understanding of a company’s operational environment. We excel at discovering and properly understanding your business goals to drive the development of your intelligence landscape
3. Value to market
Our unique approach and out-of-the-box content promotes a fast time-to-value experience and eliminates the complexity of PA. Our comprehensive enterprise framework serves as a starting point to cover all aspects of monitoring your IT organization, with pre-defined KPI structures and dashboards.
4. Shift focus
A purely technical approach to implement PA is not enough for a successful project and is probably the #1 reason that PA projects fail. The goal of a PA implementation is to create an intelligence landscape that delivers actionable insights.
5. Actionable intelligence
Getting beyond reporting with personalized actionable intelligence allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.
Watch KPI Composer in action
We are privileged to have world-class organizations rely on our expertise
Feel free to contact us at any moment
Westbury
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Burlington, MA 01803
USA