The Performance Analytics Accelerators
Getting beyond reporting with personalized, actionable intelligence
Westbury ServiceNow® Performance Analytics implementation methodology
ServiceNow® PA allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.
By using the Westbury PA implementation methodology and KPI Composer, including the out-of-the-box Westbury Enterprise Framework, PA implementation projects will have shorter throughput time and be of higher quality.
Five core principles to leverage ServiceNow® Performance Analytics
From the design of KPI trees with KPI Composer, to the design of dashboards employing PA’s forecasting algorithms, to the training provided we aim to develop a comprehensive program of tools and a mindset on the part of your team that leverages PA for process improvement.
To align the personas and activities of an IT organization around business goals requires a solid functional understanding of a company’s operational environment. We excel at discovering and properly understanding your business goals to drive the development of your intelligence landscape
Our unique approach and out-of-the-box content promotes a fast time-to-value experience and eliminates the complexity of PA. Our comprehensive enterprise framework serves as a starting point to cover all aspects of monitoring your IT organization, with pre-defined KPI structures and dashboards.
A purely technical approach to implement PA is not enough for a successful project and is probably the #1 reason that PA projects fail. The goal of a PA implementation is to create an intelligence landscape that delivers actionable insights.
Getting beyond reporting with personalized actionable intelligence allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.