Westbury.

The Performance Analytics Accelerators

 

Getting beyond reporting with personalized, actionable intelligence

Westbury.

The Performance Analytics Accelerators

Getting beyond reporting with personalized, actionable intelligence

Westbury ServiceNow® Performance Analytics implementation methodology

ServiceNow® PA allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.

By using the Westbury PA implementation methodology and PA Studio, including the out-of-the-box Westbury Enterprise Framework, PA implementation projects will have shorter throughput time and be of higher quality.

Five core principles to leverage ServiceNow® Performance Analytics

1. Process improvement

From the design of KPI trees (sets of connected leading and lagging KPIs), to the design of dashboards employing PA’s forecasting algorithms, to the training provided we aim to develop a comprehensive program of tools and a mindset on the part of your team that leverages PA for process improvement.

2. Alignment

To align the personas and activities of an IT organization around business goals requires a solid functional understanding of a company’s operational environment. We excel at discovering and properly understanding your business goals to drive the development of your intelligence landscape

3. Value to market

Our unique approach and out-of-the-box content promotes a fast time-to-value experience and eliminates the complexity of PA. Our comprehensive enterprise framework serves as a starting point to cover all aspects of monitoring your IT organization, with pre-defined KPI structures and dashboards.

4. Shift focus

A purely technical approach to implement PA is not enough for a successful project and is probably the #1 reason that PA projects fail. The goal of a PA implementation is to create an intelligence landscape that delivers actionable insights.

5. Actionable intelligence

Getting beyond reporting with personalized actionable intelligence allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.

Watch Westbury PA Studio in action

“Westbury offers us a way to get insight in, and to streamline important information to customers, operational teams and IT Management. When IT Reporting is centralized and is based on a shared service with strong partners, it will result in reduced costs, flexibility and optimal quality” Alexander Aumer

IT Project Manager, Continental

We are privileged to have world-class organizations rely on our expertise

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Kraanspoor 16c
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The Netherlands

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Burlington, MA 01803
USA