Premier ServiceNow Intelligence Platform specialist. Enable Virtual Agent by driving End User adoption.
MethodologySucces Stories


Premier ServiceNow Intelligence Platform specialist. Enable Virtual Agent by driving End User adoption.
MethodologySuccess stories

Extract the greatest possible value out of your Now Intelligence Platform investment.

ServiceNow® Intelligence Platform is a native process optimization solution that surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work to help increase quality and reduce the costs of delivering exceptional experiences to customers and employees.

front HQ PAStudio dashes zwarter crop - ServiceNow Performance Analytics by WestburyAnalytics

With over 20,000+ hours of on-project execution experience with ServiceNow Pro and Enterprise solutions programs and over two decades helping ITSM organizations optimize their processes Westbury is the premier Now Intelligence Platform specialist Partner in the ServiceNow ecosystem. You can rely on the deepest level of experience available whether you need a small, gradual implementation or enterprise-scale intelligence program.

What does the ServiceNow PA team say about Westbury Analytics?

“Our clients are looking for fast time-to-value PA deployments with clear deliverables. Westbury Analytics has a proven record in quickly translating unique customer requirements into PA dashboards as well as developing ServiceNow Apps to accelerate PA implementations.”

Pieter Goris, ServiceNow PA Senior Product Manager

The Westbury Approach

How to Implement Now Intelligence

Discover the most comprehensive approach to implementing and adapting the Now Intelligence Platform to Process Optimization and any other specific needs you may have.

From our proven PA Enterprise Framework to the clear fundamentals we apply to Virtual Agent and Predictive intelligence, you can see for yourself how we help you leverage the greatest possible value out of your Now Intelligence investment.

Now Intelligence is uniquely suited to extract the savings, efficiencies, and customer satisfaction benefits of Process Optimization, if implemented properly.

Westbury huis kraan jan2021 - ServiceNow Performance Analytics by WestburyAnalytics

Unlock the ROI Potential of your ITSM Pro License

How to Avoid 6 Months or more of Effort and Lost ROI Opportunity When Activating Virtual Agent.
If you’re looking to deploy Virtual Agent (VA) to unlock the ROI potential of your ITSM Pro investment here are 4 proven principles to a winning strategy.

1 | It’s all about: end user adoption

No matter how great the promises and potential of technology,
success will always depend on having your end user base on board and involved during every step of the way.

Engaging end users from our initial analysis to our design, acceptance and delivery phases; Westbury’s approach is centered all around end user adoption and intends to achieve an improved and seamless user experience.

1 end user - ServiceNow Performance Analytics by WestburyAnalytics
2 integrate - ServiceNow Performance Analytics by WestburyAnalytics

2 | Integrate Pro License technology

Our holistic approach is based on integrating an array of in-platform ITSM-Pro technologies, working together seamlessly and as a whole.

With Predictive Intelligence (PI) we identify automation opportunities, with the Virtual Agent (VA, MS Teams-compatible) we automate and enhance the end user experience and with Performance Analytics (PA) we measure the results and financial gains of the implemented improvements.

3 | Analyze and improve the user experience

To ensure the Virtual Agent provides end users with a familiar and seamless experience, we need it to mimic the way you interact with your users, while providing optimization at the same time!

To achieve this, we perform an enhanced data analysis of your existing flows, allowing us to qualify and design cases that benefit the user experience. Selected cases are also required to meet specified automation and ROl criteria.

3 Analyze - ServiceNow Performance Analytics by WestburyAnalytics
4 measure - ServiceNow Performance Analytics by WestburyAnalytics

4 | Measure performance and ROI

As a default part of our approach and our company’s DNA, Westbury delivers customized metrics to continuously monitor and act on KPl’s relevant to the project.

Delivered metrics allow you to keep track of end user adoption and ROl results of the project. Additionally, a smart foundation is implemented to easily recognize and act upon successive improvement opportunities within your environment.

Take a look at these Success Stories, we bet they will inspire you

1 | Network Equipment Company

Gains access to previously unavailable performance insights into their SLM and ITBM processes.

2 | Global Leading Media Company

Eliminates 1,200+ hours/year creating reports and PowerPoints for weekly IT Service Desk operational reviews

3 | Genomic Research Company

Discovers unexpected insights into service desk- and uptime performance of mission-critical equipment

4 | Leading British Retailer

Built a single cross-process dashboard that is scalable enough to support both team leads and service owners.

5 | Health Insurance Company

Implemented Enterprise Framework to give wholistic insight from executive to operational level of IT’s performance. Read more...

6 | Major Australian Supermarket/Retailer

Built an overall hierarchical reporting model flexible enough to provide insights throughout all levels of the organization. Read more...

7 | American Global Banking and Financial Services Company

Implement a PA solution that addresses Federal Reserve compliance requirements and empower performance improvement. Read more...

8 | Canadian Insurance Company

Implement PA Enterprise Framework to provide previously unavailable 360 view into Incident and Change processes.

9 | Ministry of European Union

Improve vendor management and cost reduction.

Interesting articles:

Feel free to contact us at any moment about ServiceNow Intelligence Platform