Floris, CEO and co-founder of Westbury, brings 25+ years of experience in the Service Management area in general and business intelligence for ITSM in particular. His proven industry thought-leadership drives Westbury’s mission be the premier implementer of ServiceNow’s Intelligence Platform. Floris believes the Intelligence Platform (Virtual Agent, Predictive Intelligence, and Performance Analytics) with the solutions built or influenced by Westbury like KPI Composer and PA Accelerator offer ServiceNow clients a compelling toolset to leverage Process Optimization across industry verticals to offer end users a faster, better experience, at lower costs.