What is SMI Suite?

 

SMI Suite provides a comprehensive platform for managing the business of IT through self-service data blending and analytics. It addresses the entire business intelligence flow, automating the data retrieval and blending process and offers self-service analytics capabilities for both data analysts and IT business users. SMI Suite comes with pre-built analytics solutions for common IT service management applications and more.

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What is SMI Suite?

SMI Suite provides a comprehensive platform for managing the business of IT through self-service data blending and analytics. It addresses the entire business intelligence flow, automating the data retrieval and blending process and offers self-service analytics capabilities for both data analysts and IT business users. SMI Suite comes with pre-built analytics solutions for common IT service management applications and more.

Why choose SMI Suite?

SMI Suite helps you to deliver KPI’s and metrics much better, faster, more cost effective and more accurate. By automating the data blending process and by automatically generating the BI layer needed to create your dashboards and reports, will put the power of your business intelligence project in the hands of those who need it the most: the Data Analysts.

SMI Suite provides you with a single platform

SMI Suite provides you with a single platform for analytics across the IT enterprise. Data from multiple sources is easily blended to provide a comprehensive view of your IT business processes. SMI Suite, simplifies merging data from different tables, sources or structures in user ready data stores optimized for analytics purposes.

Includes a library of pre-built analytics applications

As organizations will attest to, modeling the analytics layer requires both business and technical knowledge and is hence costly and time consuming. Westbury has done the work for you, offering solutions that incorporate extensive domain knowledge and integrate instantaneously with the IT applications in your enterprise, without the need for scripting.

SMI Suite empowers your IT Business Analyst

SMI Suite puts the power of data blending and data visualization directly in the hands of IT Business Analyst and end users, opening the door to increased efficiency, initiative-taking and lateral thinking in process improvement. Through SMI Suite, Westbury eliminates the need for teams of developers and specialists to perform time-intensive and error prone ETL processes that traditional BI tools requires.
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Providing a cost effective alternative to legacy BI

With data blending technology you are able to quickly adapt to ever changing data types. Spend days, not weeks, on data preparation for visualization. The upshot is a massive reduction in man hours that would otherwise be required to manually perform these tasks..

Our Integrations

SMI analytics applications provide you with pre-built reporting models, start-up reports and dashboards for various IT applications.

As organizations will attest to, modeling the analytics layer requires both business and technical knowledge and is hence costly and time consuming. Westbury has done the work for you, offering solutions that incorporate extensive domain knowledge and integrate instantaneously with the IT applications in your enterprise, without the need for scripting.

Some of our common integrations:

  • Service Management applications
  • BMC Remedy
  • HEAT
  • Cherwell
  • Asset Management
  • Project and Porfolio Management

Learn more about our integrations in our brochures. SMI Suite integrates with a lot more platforms, please contact us for more information.

Benefits

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More startup reports and dashboards

SMI Analytics comes with more than 65 fully customizable startup reports and dashboards, many of which include multiple breakdowns of the information. Each startup report is a fully functional document that allows you to start reporting from day one. What’s more, each report can be copied, tweaked and customized to meet your exact needs.

A low maintenance back end

SMI Analytics is part of SMI Suite, a platform designed to make the experience for the end user as seamless as possible.
But administration tasks are inevitable – if changes are made to the environment, SMI needs to know about them. As a result, SMI has been designed to make maintenance of the back end straightforward and intuitive, even for non-technical users.

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Intuitive universe structure

The SMI Analytics application provide an intuitive experience for the ITSM workers creating their own reports. The report-building universes in SMI make data objects easy to find, and easy to access.
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SMI Suite stores meta-data

Any changes to your applications are stored as metadata in the SMI reporting database, making it simple to make those modifications available in your reports.
There is no need to delve into the database to keep on top of ongoing changes that others may be making.

SMI Data Designer

With SMI Data Designer, IT Data Analysts can:

  • Connect to any Database source or Web Service
  • Only incorporate the data required for Reporting and Dashboarding
  • Easily blend data from these sources without any coding required
  • Enhance and Cleanse Data
  • Add reusable Metrics and KPIs
  • Add to or modify the reporting model on the fly

With SMI Data Designer, IT business users can:

  • Use data from any Database source or Web Service
  • Use pre-blended data required for Reporting and Dashboarding
  • Use operational data, historical snapshots or real-time connections
  • Use enhanced and cleansed data with ready-to-use metrics and KPIs
  • Publish the results as static or interactive reports and dashboards

Professional Services

Our global team of professional services experts understands the need to ensure that Westbury provide a superior level of support activities that focus on the critical needs of your SMI environment. We provide a full range of enterprise-level services that enable our customers to gain significant competitive advantage. Based upon our subject matter expertise and our reputation within the enterprise community, you can expect our highly trained consultants to collaborate with your team to achieve your business goals; delivering the appropriate requirements analysis, and the definition, building and scheduling of your new reporting solution as quickly as possible.

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Kraanspoor 16c
1033 SE Amsterdam
The Netherlands

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1500 District Avenue
Burlington, MA 01803
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Contact Us

info@westburyanalytics.com
(NL) +31 35 582 1281
(US) +1 617 252 0900