Predictive intelligence
Does your IT, HR, and customer service agents spend a large percentage of their time performing mundane, low-value work? Work such as categorizing or prioritizing requests, searching for similar incidents and cases, and finding the right team. All those manual steps introduce human error and lower customer satisfaction…
Enable employees to focus on more important work by improving your workflows with machine learning to automate routine tasks and arrive at solutions faster.
Enhance business efficiency and improve service with Predictive Intelligence
ServiceNow® Predictive Intelligence is a powerful set of machine learning capabilities that that effectively integrates with your ServiceNow workflows to enhance business efficiency and improve service.
Using a patented machine learning engine, Predictive Intelligence helps your teams work faster by recommending content to agents after making connections between incidents, cases, alerts, and knowledge articles. Predictive Intelligence also accurately categorizes, assigns, and prioritizes incoming requests, freeing your teams to focus on the problem solving that humans do best.
These capabilities make adopting machine learning simple and accessible for businesses looking to reduce manual intervention, improve customer satisfaction, and elevate employee productivity.
Key Features ServiceNow Virtual Agent
Predictive Intelligence Workbench
Enable process owners to build machine learning models based on the results your business is striving for. No coding experience needed.
Detect serious incidents
Let machine learning indicate similarity between problems to quickly identify and classify critical incidents.
Recommendations for action and content
Use machine learning to automatically suggest relevant tasks and content so agents can solve problems faster.
Categorize, refer, and prioritize
Reduce manual work and errors with supervised machine learning solutions that learn from your own data to automatically classify tasks, incidents and cases at scale.
Predictive Intelligence is a method of creating a customer experience that is unique to one particular individual by monitoring customer behavior and building a profile of their specific preferences.
Benefits Predictive Intelligence
→ Optimize resources, reduce costs
Quickly deliver requests to the right agent with the right prioritization so they can address issues at the speed of business
→ Improve service and customer satisfaction
Decrease resolution times and errors through recommended actions in the context of your business.
→ Increase fulfiller/requester productivity
Empower employees and customers with more time and energy to focus on more complex tasks and requests.
→ Improve overall business efficiency
Provide consistent and reliable information. Exceed service levels and increase customer satisfaction with accurate categorization, prioritization, and routing.
→ Develop and deploy quickly
Immediately use out-of-the-box machine learning models without custom development or additional engineering resources
Feel free to contact us about the ServiceNow Predictive Intelligence and the Intelligence Platform
Success Stories Predictive Intelligence
2 | Transform IT service delivery with Now Intelligence
ServiceNow gives us the intelligent platform we need to deliver great service and drive innovation
Read more…
6 | Create more time for patient care with ServiceNow
Team members can now focus on helping with chat or the service desk. We’re creating flexibility and adding value
Read more…
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THE WESTBURY ADVANTAGE
OVER A DECADE OF EXPERIENCE
SERVING OVER ONE HUNDRED ENTERPRISE ORGANIZATIONS WORLDWIDE
INDUSTRY LEADER
We are an industry leader in reporting and analytics and want to share our experience and best practice approach to resolving the challenges experienced today with metrics and reporting when using ServiceNow® Performance Analytics.
TRUSTED BY SERVICENOW®, DEDICATED TO PERFORMANCE ANALYTICS
Recognizing our expertise, ServiceNow® has selected Westbury to provide consultancy, implementation and training services for its Performance Analytics solution. Westbury is trusted by ServiceNow® and focused entirely on Performance Analytics.
Westbury
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