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Professional Services


Our global team of professional services experts understands the need to ensure that Westbury provide a superior level of support activities that focus on the critical needs of your SMI environment. We provide a full range of enterprise-level services that enable our customers to gain significant competitive advantage. Based upon our subject matter expertise and our reputation within the enterprise community, you can expect our highly trained consultants to collaborate with your team to achieve your business goals; delivering the appropriate requirements analysis, and the definition, building and scheduling of your new reporting solution as quickly as possible.

What we can do for you


Managed Services

Westbury’s intent is to always leave our customers satisfied, ensuring that their ITSM reporting solutions are adding value and easily administered by your team. From time to time, however, customers find themselves faced with resource challenges or an unusually high volume of reporting expectations. We have the expert knowledge to perform operational tasks at higher standard to ensure successful, full use and continuity of your SMI reporting solution.

  • Lower your operational costs
  • Increase the quality of your SMI reporting solution
  • Keep control over the impact of data source changes on your SMI reporting solution
  • Resolve your (temporary) SMI maintenance resourcing problems; We already offer a managed services contract based on a one-month period

We have the flexibility to provide you with managed services at 3 levels: Basic, Standard and Premium, so that in the event that you face those challenges, there’s a solution to help. Whether you are looking for support for a full year or flexibility to get through a busy quarter, Westbury’s managed service offerings can be effectively used as an extension of your team.


Consulting Services

We believe in building long-term, valued added relationships with our customers. As an industry leader in ITSM reporting, we want to share our experience and best practice approach to resolving the challenges experienced today with metrics and reporting. Our Business Consulting practice offers our customers the opportunity to call upon our ITSM experience and work with you to build a “best practice” approach to your reporting challenges. Whether you have the need to develop a KPI/Metrics Library; provide actionable dashboard reporting or need the expertise on a project basis to build process and improvement strategies, let Westbury be your partner to make it happen.

Implementation Services

Westbury is committed to provide you with an effective, smooth implementation of your SMI solution. We guarantee our experts will have you up and running quickly. You can expect installation, configuration, training and education to the highest standard and our goal is to empower our customers to use, manage and maintain the Westbury solution itself.

Training Services

Westbury offers a variety of training programs. We have standard training programs for SMI Analytics and SMI Data Designer. The standard SMI Analytics training is a two-day training. This training is tailored for end-users that will be responsible for data analysis and building reports with SMI. The SMI Data Designer training is a one-day training. This training is specifically meant for the persons responsible for managing the SMI solution. Training can be provided on your preferred location or remote. If the standard training program does not cover your needs, we can agree on a custom training program. Please contact us for futher information.

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