Our global team of professional services experts understands the need to ensure that Westbury provide a superior level of support activities that focus on the critical needs of your SMI environment. We provide a full range of enterprise-level services that enable our customers to gain significant competitive advantage. Based upon our subject matter expertise and our reputation within the enterprise community, you can expect our highly trained consultants to collaborate with your team to achieve your business goals; delivering the appropriate requirements analysis, and the definition, building and scheduling of your new reporting solution as quickly as possible.
What we can do for you
Westbury’s intent is to always leave our customers satisfied, ensuring that their ITSM reporting solutions are adding value and easily administered by your team. From time to time, however, customers find themselves faced with resource challenges or an unusually high volume of reporting expectations. We have the expert knowledge to perform operational tasks at higher standard to ensure successful, full use and continuity of your SMI reporting solution.
- Lower your operational costs
- Increase the quality of your SMI reporting solution
- Keep control over the impact of data source changes on your SMI reporting solution
- Resolve your (temporary) SMI maintenance resourcing problems; We already offer a managed services contract based on a one-month period
We have the flexibility to provide you with managed services at 3 levels: Basic, Standard and Premium, so that in the event that you face those challenges, there’s a solution to help. Whether you are looking for support for a full year or flexibility to get through a busy quarter, Westbury’s managed service offerings can be effectively used as an extension of your team.
Westbury offers a variety of training programs. We have standard training programs for SMI Analytics and SMI Data Designer. The standard SMI Analytics training is a two-day training. This training is tailored for end-users that will be responsible for data analysis and building reports with SMI. The SMI Data Designer training is a one-day training. This training is specifically meant for the persons responsible for managing the SMI solution. Training can be provided on your preferred location or remote. If the standard training program does not cover your needs, we can agree on a custom training program. Please contact us for futher information.