Westbury and the ServiceNow Intelligence Platform.

Professional Services for ServiceNow® Predictive Intelligence, Virtual Agent and Performance Analytics.
ServiceNow IntelligenceSucces Stories

Extract the greatest possible value out of your Now Intelligence Platform investment.

ServiceNow® Intelligence Platform is a native process optimization solution that surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work to help increase quality and reduce the costs of delivering exceptional experiences to customers and employees.

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With over 20,000+ hours of on-project execution experience with Performance Analytics programs and over two decades helping ITSM organizations optimize their processes Westbury is the premier Intelligence Platform specialist Partner in the ServiceNow ecosystem. You can rely on the deepest level of experience available whether you need a small, gradual implementation or enterprise-scale intelligence program.

What does the ServiceNow PA team say about Westbury Analytics?

“Our clients are looking for fast time-to-value PA deployments with clear deliverables. Westbury Analytics has a proven record in quickly translating unique customer requirements into PA dashboards as well as developing ServiceNow Apps to accelerate PA implementations.”

Pieter Goris, ServiceNow PA Senior Product Manager

The Westbury Approach

How to Implement Now Intelligence

Discover the most comprehensive approach to implementing and adapting the Now Intelligence Platform to Process Optimization and any other specific needs you may have.

From our proven PA Enterprise Framework to the clear fundamentals we apply to Virtual Agent and Predictive intelligence, you can see for yourself how we help you leverage the greatest possible value out of your Now Intelligence investment.

Now Intelligence is uniquely suited to extract the savings, efficiencies, and customer satisfaction benefits of Process Optimization, if implemented properly.

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PA Solutions by Westbury Analytics

PA ACCELERATOR APP

The only ServiceNow Certified solution of its kind that can enable a robust governance program. It accelerates and optimizes the development of PA content and it saves your team many hours by eliminating manual tasks that can be prone to errors when checking the quality of your PA content.  So, is your PA environment out of control, do you have concernes about the data quality or do you need insights in your dashboards usage? Find out what the PA Accelerator can do for you.

KPI COMPOSER APP

The app that helps you create valuable dashboards by simplifying and speeding up the design phase of all PA content. It helps your business analysts and developers document and visualize, together with the end user requesting PA content, how the content will work and a mockup of what it will look like before committing build time to it. In partnership with Westbury Analytics ServiceNow developed the KPI Composer for the NowIntelligence platform.

Five core principles to leverage ServiceNow® Performance Analytics

1. Process improvement

From the design of KPI trees with KPI Composer, to the design of dashboards employing PA’s forecasting algorithms, to the training provided we aim to develop a comprehensive program of tools and a mindset on the part of your team that leverages PA for process improvement.

2. Alignment

To align the personas and activities of an IT organization around business goals requires a solid functional understanding of a company’s operational environment. We excel at discovering and properly understanding your business goals to drive the development of your intelligence landscape

3. Value to market

Our unique approach and out-of-the-box content promotes a fast time-to-value experience and eliminates the complexity of PA. Our comprehensive enterprise framework serves as a starting point to cover all aspects of monitoring your IT organization, with pre-defined KPI structures and dashboards.

4. Shift focus

A purely technical approach to implement PA is not enough for a successful project and is probably the #1 reason that PA projects fail. The goal of a PA implementation is to create an intelligence landscape that delivers actionable insights.

5. Actionable intelligence

Getting beyond reporting with personalized actionable intelligence allows embedding intelligence in the day-to-day operation so that data-driven decision making is pushed into the organization in a way that traditional operational reporting fails to do.

Take a look at these Success Stories, we bet they will inspire you

1 | Network Equipment Company

Gains access to previously unavailable performance insights into their SLM and ITBM processes.
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2 | Global Leading Media Company

Eliminates 1,200+ hours/year creating reports and PowerPoints for weekly IT Service Desk operational reviews
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3 | Genomic Research Company

Discovers unexpected insights into service desk- and uptime performance of mission-critical equipment
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4 | Leading British Retailer

Built a single cross-process dashboard that is scalable enough to support both team leads and service owners.
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5 | Health Insurance Company

Implemented Enterprise Framework to give wholistic insight from executive to operational level of IT’s performance. Read more...

6 | Major Australian Supermarket/Retailer

Built an overall hierarchical reporting model flexible enough to provide insights throughout all levels of the organization. Read more...

7 | American Global Banking and Financial Services Company

Implement a PA solution that addresses Federal Reserve compliance requirements and empower performance improvement. Read more...

8 | Canadian Insurance Company

Implement PA Enterprise Framework to provide previously unavailable 360 view into Incident and Change processes.
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9 | Ministry of European Union

Improve vendor management and cost reduction.
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Feel free to contact us at any moment about ServiceNow Intelligence Platform