Visualizing the IT4IT™ Key Performance Indicators

Steering your digital IT transformation through out-of-the-box IT4IT™ dashboards
tablet it4it dash crop 1 - IT4IT™

SMI Suite and IT4IT™

Visualizing the IT4IT™ KPI’s more accurately

SMI is uniquely qualified to visualize the value of IT4IT™ for the new digital organization through its data blending capabilities and both data source and BI tool agnostic approach. SMI offers a suite of ready-customizable reports and dashboards for the IT4IT™ KPI’s and metrics that combine data from a host of tools and applications, such as ITSM tools like ServiceNow, HP Service Manager , BMC Remedy as well as  Asset Manager and Project Portfolio Manager, Agile Management, BSM, Avaya and Cisco ACDs and many others.

The added value of IT4IT™

Help IT deliver better, faster, more cost effective and safer services


What is IT4IT™

Based on Porter’s IT Value Chain, IT4IT™ is being recognized as a prescriptive reference architecture to transform IT into a future unit of digital business. Moving away from a mere cost center entity to value adding business unit. It’s technology and vendor neutral datamodel helps customers to promote value creation by ease of automation, integration and performance insight.


Why do we need IT4IT™

Transforming IT as a business entity with the IT4IT™ Reference Architecture enables customers to focus on the value IT adds to the business.

  • It improves strategic alignment and reduces risk
  • Supports DevOps resulting in a faster and cost effective time to market
  • More flexible pricing model through a transparent catalog offering
  • Fast issue resolution with direct feedback to strategy
  • It frees up resources for value added work such as Innovation

IT4IT™ and Key Performance Indicators

As described by the IT4IT™ forum: “The IT4IT™ KPI’s are driven by the need to provide traceability, end-to-end visibility, transparency and to capture measurements related to services or the full IT service lifecycle.”

Westbury strongly beliefs that automating and standardizing the fully integrated IT4IT™ data model will lead to better manageable performance indicators across the IT Value Chain as well as the individual IT Value Streams

Visualization of IT4IT™ KPI’s

By visualizing the out-of-the-box KPI’s described by IT4IT™, IT experts are not only able to help customers in their transformation to a more digital IT organization, but also in promoting the strengths of the IT Reference Model itself. Visualizations like the dashboard below gives immediate insight in the performance per functional component and drill downs to the individual KPI.

bulb geel - IT4IT™

Westbury chairs Intelligence and Reporting work group


In addition to joining the IT4IT™ Forum, Westbury also chairs the Intelligence and Reporting work group.  As a chairperson of the work group, Floris Verschoor will be leading a collection of IT reporting experts to incubate, explore and refine best practices for IT reporting into standards of strategic importance to industry peers worldwide.

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