Westbury.
Premier ServiceNow Intelligence Platform specialist. Enable Virtual Agent by driving End User adoption. MethodologySucces StoriesWestbury.
Premier ServiceNow Intelligence Platform specialist. Enable Virtual Agent by driving End User adoption. MethodologySuccess storiesExtract the greatest possible value out of your Now Intelligence Platform investment.
ServiceNow® Intelligence Platform is a native process optimization solution that surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work to help increase quality and reduce the costs of delivering exceptional experiences to customers and employees.
With over 20,000+ hours of on-project execution experience with ServiceNow Pro and Enterprise solutions programs and over two decades helping ITSM organizations optimize their processes Westbury is the premier Now Intelligence Platform specialist Partner in the ServiceNow ecosystem. You can rely on the deepest level of experience available whether you need a small, gradual implementation or enterprise-scale intelligence program.
What does the ServiceNow PA team say about Westbury Analytics?
“Our clients are looking for fast time-to-value PA deployments with clear deliverables. Westbury Analytics has a proven record in quickly translating unique customer requirements into PA dashboards as well as developing ServiceNow Apps to accelerate PA implementations.”
Pieter Goris, ServiceNow PA Senior Product Manager
The Westbury Approach
How to Implement Now Intelligence
Discover the most comprehensive approach to implementing and adapting the Now Intelligence Platform to Process Optimization and any other specific needs you may have.
From our proven PA Enterprise Framework to the clear fundamentals we apply to Virtual Agent and Predictive intelligence, you can see for yourself how we help you leverage the greatest possible value out of your Now Intelligence investment.
Now Intelligence is uniquely suited to extract the savings, efficiencies, and customer satisfaction benefits of Process Optimization, if implemented properly.
Unlock the ROI Potential of your ITSM Pro License
How to Avoid 6 Months or more of Effort and Lost ROI Opportunity When Activating Virtual Agent.
If you’re looking to deploy Virtual Agent (VA) to unlock the ROI potential of your ITSM Pro investment here are 4 proven principles to a winning strategy.
1 | It’s all about: end user adoption
No matter how great the promises and potential of technology,
success will always depend on having your end user base on board and involved during every step of the way.
Engaging end users from our initial analysis to our design, acceptance and delivery phases; Westbury’s approach is centered all around end user adoption and intends to achieve an improved and seamless user experience.
2 | Integrate Pro License technology
Our holistic approach is based on integrating an array of in-platform ITSM-Pro technologies, working together seamlessly and as a whole.
With Predictive Intelligence (PI) we identify automation opportunities, with the Virtual Agent (VA, MS Teams-compatible) we automate and enhance the end user experience and with Performance Analytics (PA) we measure the results and financial gains of the implemented improvements.
3 | Analyze and improve the user experience
To ensure the Virtual Agent provides end users with a familiar and seamless experience, we need it to mimic the way you interact with your users, while providing optimization at the same time!
To achieve this, we perform an enhanced data analysis of your existing flows, allowing us to qualify and design cases that benefit the user experience. Selected cases are also required to meet specified automation and ROl criteria.
4 | Measure performance and ROI
As a default part of our approach and our company’s DNA, Westbury delivers customized metrics to continuously monitor and act on KPl’s relevant to the project.
Delivered metrics allow you to keep track of end user adoption and ROl results of the project. Additionally, a smart foundation is implemented to easily recognize and act upon successive improvement opportunities within your environment.
Take a look at these Success Stories, we bet they will inspire you
1 | Network Equipment Company
Gains access to previously unavailable performance insights into their SLM and ITBM processes.
Read more...
2 | Global Leading Media Company
Eliminates 1,200+ hours/year creating reports and PowerPoints for weekly IT Service Desk operational reviews
Read more...
3 | Genomic Research Company
Discovers unexpected insights into service desk- and uptime performance of mission-critical equipment
Read more...
4 | Leading British Retailer
Built a single cross-process dashboard that is scalable enough to support both team leads and service owners.
Read more...
5 | Health Insurance Company
Implemented Enterprise Framework to give wholistic insight from executive to operational level of IT’s performance. Read more...
6 | Major Australian Supermarket/Retailer
Built an overall hierarchical reporting model flexible enough to provide insights throughout all levels of the organization. Read more...
7 | American Global Banking and Financial Services Company
Implement a PA solution that addresses Federal Reserve compliance requirements and empower performance improvement. Read more...
8 | Canadian Insurance Company
Implement PA Enterprise Framework to provide previously unavailable 360 view into Incident and Change processes.
Read more...
9 | Ministry of European Union
Improve vendor management and cost reduction.
Read more...
Interesting articles:
Performance Analytics, a key ingredient to effective governance.
What were some of the unique decisions that Bank of New York Mellon have taken as part of they journey. And what is the role of Performance Analytics in Governance. How is BNY Mellon utilizing Performance Analytics in the role of governance at the bank. How are they...
Webinar “A key ingredient to Effective Governance” (recorded)
Michael Kaczun from Bank of New York Mellon and Pedro Soto will inform you about how Bank of New York Mellon uses Performance Analytics for their Governance. The webinar takes 20 minutes and is recorded during a breakout session at ServiceNow Knowledge '20. Sit back...
Webinar “How to win at Now Intelligence” (recorded)
Learn how Raymond James is starting the journey to leverage the power of Now Intelligence to reduce costs and improve user experience. And find out everything about the key concepts that will help you tap into the power of Virtual Agent, Artificial Intelligence, and...
Feel free to contact us at any moment about ServiceNow Intelligence Platform
Westbury
Our Amsterdam Office
Kraanspoor 40
1033 SE Amsterdam
The Netherlands
Our USA Office
100 S. Ashley Drive
Tampa FL 33602
USA